Contacto
Contact Us
We’d love to hear from you. Whether you have questions about your order, sizing, or upcoming drops, the Zenith Hats team is here to help.
For all inquiries, please reach out to:
zenithhats.supp0rt@yahoo.com
We do our best to respond within 24–48 hours (excluding weekends and holidays).
🕒 Customer Support Hours
We’re available Monday–Friday, 9 AM – 6 PM (PST).
Responses outside these hours may experience a slight delay, especially during high-volume release periods.
📦 Order Support
If you’re reaching out about an existing order, please include your order number and full name so we can assist you faster.
💬 Collaborations / Business Inquiries
For partnership or collaboration opportunities, please contact us directly at
zenithhats.supp0rt@yahoo.com — include “Collab Inquiry” in the subject line.
📍 Please Note
Zenith Hats does not offer phone support at this time. All communication is handled through email to ensure accurate and efficient responses.
SHIPPING POLICY
Got it — here’s the updated Zenith Hats Shipping Policy reflecting that U.S. orders take 2–3 weeks to process:
Zenith Hats Shipping Policy
Processing Time
All U.S. orders take approximately 1–2 weeks to be processed before shipping. This includes order verification, quality checks, and packaging time. You’ll receive an email confirmation once your order has shipped.
Shipping Times
After processing is complete, delivery typically takes:
-
U.S. Orders: 14-24 business days after processing.
-
International Orders: 10–20 business days after processing.
Shipping times may vary depending on carrier delays, holidays, or high-demand releases.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. Free shipping may apply during select promotions or qualifying purchases.
Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages
Zenith Hats is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier.
If your order arrives damaged, contact us within 48 hours at zenithhats.supp0rt@yahoo.com with your order number and clear photos of the issue.
Incorrect Address
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect addresses due to customer error.
Limited & Exclusive Drops
For exclusive or limited-edition releases, please allow for additional processing time due to high demand. Estimated shipping times will always be listed on the product page.
Sus opciones de privacidad
Como se describe en nuestra Política de Privacidad, recopilamos información personal de sus interacciones con nosotros y nuestro sitio web, incluso mediante cookies y tecnologías similares. También podemos compartir esta información personal con terceros, incluidos nuestros socios publicitarios. Lo hacemos para mostrarle anuncios en otros sitios web que se ajusten mejor a sus intereses y por otros motivos que se detallan en nuestra política de privacidad.
Compartir información personal para publicidad dirigida basada en su interacción en diferentes sitios web puede considerarse "ventas", "intercambio" o "publicidad dirigida" según las leyes de privacidad de ciertos estados de EE. UU. Dependiendo de su lugar de residencia, podría tener derecho a optar por no participar en estas actividades. Si desea ejercer este derecho, siga las instrucciones a continuación.
Si visita nuestro sitio web con la señal de preferencia de exclusión voluntaria de Control de privacidad global habilitada, dependiendo de dónde se encuentre, trataremos esto como una solicitud para optar por no participar en una actividad que pueda considerarse una "venta" o "intercambio" de información personal u otros usos que puedan considerarse publicidad dirigida para el dispositivo y el navegador que utilizó para visitar nuestro sitio web.